This solution automates the processes and captures all information related to the local government’s planning activities. Functions include issuing, tracking and logging planning cases; appointment scheduling and notification, which reduces scheduling conflicts for planning board hearings; assigning, scheduling and routing planning cases; and cashiering and fee appraisal.

This centralized database of customer records provides accurate, timely information to citizens who are submitting development plans for approval. It also eliminates duplicate data entry and reduces errors by validating data input at the time of completing a planning case, including application check-in, plan reviews, fee calculation and collection, inspections, sign-offs and task lists. With the hastened accessibility and delivery of information, the Planning Module helps to improve service quality by reducing the potential for making late decisions.

The registration of birth and death is one of the most important functions of municipalities/cities. The births and deaths which take place in the hospital are recorded and reported to the municipalities. For non-hospital births/deaths the concerned citizens make applications to the municipalities. The municipalities in turn issues relevant certificate after scrutiny and inspection.

eCity automates and optimizes the entire registration process leveraging its integrated platform spanning multiple departments of the municipalities. Thus it reduces processing in time and ensures transparency and efficiency.

This web-based central business license management system generates prints and tracks business licenses and renewals. The system improves service quality by providing accurate information in a timely manner to customers that are filing for a business license, and reduces data entry errors by validating data input using the list-of-values (pull-down list) at the time of completing a business license application.

This licensing module also addresses the needs for hoarding/advertisement/hawkers/e-rickshaw licensing.

This solution tracks and maintains data related to code violations in the City / Municipality. Code violations may be related to various types of activities such as building, animal, health, etc. Users can identify violations by parcel, provide notifications to responsible parties, and establish follow-up inspection programs to ensure that corrections are made. Follow-up dates are calculated based upon the business rules and scheduled accordingly with an override feature. When creating a code violation, the system validates data input and utilizes list-of-values (pull-down lists), reducing human error in data entry.

The enforcement module engenders the adherence to strict governance and discipline amongst the residents, citizens, business owners and all stakeholders in the city.

This solution automates workflow related to building permits, inspections, people and activities. It enables the staff within Building & Safety and similar divisions to view fee schedules, cashiering, payment transaction history, business tax and business license information, and track plan checks related to building permits. Users can schedule, track and maintain history of inspections related to a specific location, as well as maintain lists of and links to external people associated with the local government, such as owners, applicants, architects and contractors.

This module definitely ushers in ease of doing business in a city.

The eCity assigns unique property ID and captures description of the property in terms of Mutation No., Nos. of floors, Area Covered, Land owner, co-owner, Correspondence and Permanent Address, Built-year, Category of holdings, category of road, Access to utility Supply, Contact No., Individual Room Measurements etc.

The system also seamlessly integrates with off-the-shelf standard as well as open source GIS platforms. The system can also have facility for online payment. It is also ingrained with property tax calculator. The citizens pay property tax and files property tax return through eCity.

Grievance Handling module is basically meant for redressing the grievances of citizens in a “timely and effectively” manner. The complaint management system (also known as Request for Service) module of eCity would be deployed to provide an integrated mechanism for call logging services via diverse citizen connect avenues. This module provides the ability to add, track and manage customer calls and service orders for a variety of issues regarding municipal services.

eCity’s Utilities and Facilities module is a solution for citizen information management in regard to billing activities. It enables billing for both metered as non-metered utility services.

In essence it does billing for the following:-

i. Metered Utility Supply for Water & Piped Gas Supply Connections
ii. All non-metered services with periodic billing
• City Community Amenities management fees
• Common Area Maintenance Fees
• Non-occupancy Charges
• Optical Fiber Billing
• Rental fees for common services like parking etc.
• Alarm fees
iii. Incidental/Ad hoc billing • Tanker Collection of Waste Charges
• Special Event Charges
• Disposal of Construction Debris Charges
• Bulky waste disposal charges
• Rental of lighting charges for advertisement signage
• Miscellaneous charges