Remote Infrastructure Management (RIM) is the means of taking care of the IT infrastructure of an entity or company completely or in parts from a remote location to ensure continuous availability.
We have deep expertise in the management of complex enterprise IT infrastructure systems. Our RIM Services include the following:
| Infrastructure | Components |
|---|---|
| Desktop Centre Management | Servers, Database, Apps, Messaging, Storage systems, Tape Library, UPS |
| Asset Management | Desktop, Laptops, Projector, File & Print Server |
| Network Management | Routers, Switches, VOIP devices, APs, AVs, Network Links |
| Security Management | Firewalls, VPNs, Intrusion Protection Systems, CCTV |
Our ITIL compliant processes and SLA driven engagements focus on the following:
- a) Problem, Change, Incident & Configuration Management
- b) Asset Management, Patch Management
- c) Proactive monitoring
- d) Availability Management
- e) Process Consulting, Audits & Reviews
- f) Implementation / Migration support
As a result, we play a pivotal role to provide the following services to our clients:
a) The Monitoring and Management Services
| Area of Services | Key Components |
|---|---|
| Network / Security | Routers | Switches | Firewalls | Load balancers | VPN’s | RAS| VoIP |
| Servers | OS: Widows| UNIX | Linux | Solaris | HP – UX | OEM: HP, IBM, SUN, Dell |
| Storage | SAN | NAS | DAS | IPSAN |
| Database | Oracle | MSSQL | MySQL |
| Applications | Web Logic | Web Sphere | IIS/Apache |Tomcat | Directory Services | Citrix |
| Messaging | MS Exchange | Lotus notes Open source: Q-mail, Send mail |
| Tape Library | Drive: LTO 3 | LTO 4 | LTO 5 | LTO 6 OEM: HP, IBM, Dell, SUN, Tandberg |
b) Facility Management Services
| Area of Services | Key Components/Details |
|---|---|
| Desktop Management | Desktop configuration | Install and upgrade OS | Install & upgrade | frontend software | Desk side troubleshooting | IMAC | Preventive maintenance |
| Asset Management | Hardware Inventory | Software Inventory | Version Control |
| Patch Management | OS | Antivirus | Product/Application |
| Vendor Management | AMC/Warranty management/Paid |
c) Consulting Services
- a) Network
- b) Datacentre
- c) DR/BCP
- d) Capacity Planning
- e) Performance Engineering
- f) Storage
- g) Security
- h) Audit
- i) Migration
- j) ITIL
In general, we provide services in line with the following:
| Area of Competency | Details |
|---|---|
| Access |
|
| Design |
|
| Plan & Implement |
|
d) NOC (Network Operation Centre) Services
Our support model is depicted below.
e) Security Operations Centre (SOC) Services
Our support model is represented below:
The business benefits to be derived from our RIM services can be encapsulated as follows:
- ✓ Proactive real-time monitoring on 24X7 basis
- ✓ Significant cost savings
- ✓ Minimized downtime
- ✓ Risk reduction
- ✓ Higher level of service
- ✓ Improved ROI
- ✓ Effective service quality management
- ✓ Enhanced productivity